Terms & Conditions
All weights are approximate as cheese is hand-made. This also
means orders will be made up as close possible to requested
amount.
All cheeses are subject to availability.
All prices are in NZ dollars and include GST.
Delivery
Shipping & handling cost is $10.50 for all orders within New
Zealand up to 10kg.
Orders placed after 3.00pm Thursday and on Friday will be
dispatched the following Monday.
Rural deliveries are at customers own risk due to 2 day delivery
time and a surcharge of $3.50 will apply.
Saturday deliveries available but must be requested and a surcharge
of $4.50 will apply.
All non-deliveries must be notified to Blue River within 72 hours
of dispatch from Blue River.
Refund & Disputes Policy
Blue River’s aim is to satisfy all our customer needs as best we
can. Should there be an issue with our service, please contact the
Blue River team as soon as possible.
Should you need to return an item due to a quality issue or
transport damage, please contact the Blue River team within 24
hours of receipt. Please keep on hand information regarding product
and damage, date received, and freight tracking number. On basis of
the above information, we will be able to refund your order
accordingly.
Should you need to return an item due to any other reason; freight
expenses will be covered by customer. Customer will not receive a
refund for the shipping cost of the returned item. Items not
returned in original condition or partial return may not qualify
for a full refund.
Please return the merchandise to the following address:
Blue River Dairy Products Ltd.
111 Nith Street
Invercargill 9812
If an item is returned as a result of an incorrect address provided
by you, we can reship the product to the correct address at an
additional cost to you. The consumer is responsible for the cost of
the new product and additional shipping as Blue River is unable to
repackage and ship returned items as they are perishable.
Please contact the Sales Team for any delivery issues:
sales@blueriverdairy.co.nz or call on 03 211 5150.
