Terms & Conditions

All weights are approximate as cheese is hand-made. This also means orders will be made up as close possible to requested amount.

All cheeses are subject to availability.

All prices are in NZ dollars and include GST.

Delivery

Shipping & handling cost is $10.50 for all orders within New Zealand up to 10kg.
Orders placed after 3.00pm Thursday and on Friday will be dispatched the following Monday.
Rural deliveries are at customers own risk due to 2 day delivery time and a surcharge of $3.50 will apply.
Saturday deliveries available but must be requested and a surcharge of $4.50 will apply.

All non-deliveries must be notified to Blue River within 72 hours of dispatch from Blue River.

Refund & Disputes Policy

Blue River’s aim is to satisfy all our customer needs as best we can. Should there be an issue with our service, please contact the Blue River team as soon as possible.

Should you need to return an item due to a quality issue or transport damage, please contact the Blue River team within 24 hours of receipt. Please keep on hand information regarding product and damage, date received, and freight tracking number. On basis of the above information, we will be able to refund your order accordingly.

Should you need to return an item due to any other reason; freight expenses will be covered by customer. Customer will not receive a refund for the shipping cost of the returned item. Items not returned in original condition or partial return may not qualify for a full refund.

Please return the merchandise to the following address:

Blue River Dairy Products Ltd.
111 Nith Street
Invercargill 9812

If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you. The consumer is responsible for the cost of the new product and additional shipping as Blue River is unable to repackage and ship returned items as they are perishable.

Please contact the Sales Team for any delivery issues: sales@blueriverdairy.co.nz or call on 03 211 5150.