Privacy Policy
Introduction
Blue River Dairy Products Ltd. is committed to safeguarding your
privacy. Blue River is bound by the National Privacy Principles set
out in the Privacy Act 1988 (Commonwealth) (the Act). Blue River
will only collect, use or disclose personal information about you
in accordance with the Act. Please read this Privacy Policy to
understand how Blue River deals with the personal information that
it collects about you. This Privacy Policy may change from time to
time, so please check back periodically. You should also read our
Terms and Conditions for Use of Web Site. Privacy statements in
relation to this Web Site and in relation to calls received by Blue
River Consumer Enquiries are also incorporated into this Privacy
Policy.
Personal Information
“Personal information” means information or an opinion
(including information or an opinion forming part of a database),
whether true or not, and whether recorded in a material form or
not, about a person whose identity is apparent, or can be
reasonably ascertained, from the information or opinion.
Collection of Personal Information
Blue River collects personal information from a wide variety of
sources including this Web Site, during telephone calls and
directly from customers, distributors and suppliers.
Among the personal information that Blue River commonly collects is
the following:
• Name, address and telephone numbers;
• Transaction records, including those relating to your purchases
from us, and if you are a distributor or supplier, your other
dealings with us;
• Records of any queries or complaints that you may make;
• E-mail address if you have:
i. been contacted us by email; or
ii. otherwise been requested to provide your email address;
• Any information that you provide through promotions, competitions
or customer surveys;
• Recordings of some telephone calls to Blue River Consumer
Enquiries; and
• Any other information that you have provided to us as a result of
any communication, dealing, transaction or negotiation with
us.
Use of Personal Information
The National Privacy Principles require that, other than for
certain specified exceptions, we only use your information for the
purpose for which it was collected or a purpose related to that
purpose. Some of the purposes for which we commonly use your
information are as follows:
• to assist in providing our products to you;
• to assist with any calls that you make to Blue River Consumer
Enquiries;
• to communicate promotional offers and special events; and
• for our internal administrative, marketing, planning, product
development and research requirements.
However, Blue River may also use information for any other purpose
for which the information was collected and for purposes related to
that purpose.
Disclosure of your Information to Third Parties
Blue River recognises that some of the information you choose to
supply may be personal information. Blue River will not disclose
your personal information to a third party except as described in
the privacy statements or where the disclosure is otherwise
consistent with the law.
Website Privacy Statement
In relation to this Web Site, Blue River collects, uses and
discloses personal information in the following ways:
- IP Address
Blue River’s web servers (and our feedback forms on the web) gather
your IP address to help diagnose problems with our service, to
administer our Web Site, and to gather broad user information (for
example, which areas of our Web Site are visited most frequently).
Such user information is gathered in aggregate only and cannot be
traced to an individual user.
- Cookies
A cookie is a small data file. Blue River does not use permanent
cookies that are stored on your hard drive after you have visited
our Web Site. However, we do use temporary cookies which are only
stored on your hard drive for the duration of a single browser
session. These temporary cookies allow our servers to keep a record
of where users have visited on our Web Site. Users who do not want
to receive cookies can configure their web browsers to refuse them,
however doing so may prevent some part of our Web Site from
working.
- Information submitted by email or online forms
Users may choose to supply Blue River with information either via
email links from this Web Site, or by completing and submitting one
or more of the forms which are available on this Web Site. Blue
River does not require users to register in order to use this Web
Site. However, we may ask you to provide certain personal
information to enable you to participate in particular activities,
such as entering a competition online, using our online shop
services or to enable us to respond to any queries you may make
through this Web Site. In such cases we may pass on your personal
information to third parties engaged by us to provide such
services.
Consumer Enquiry Centre Privacy Statement
Calls to Blue River Consumer Enquiries (Calls) may be recorded
for quality, training and verification purposes. Even if your Call
is not recorded, Blue River Consumer Enquiries may collect personal
information that you provide during the Calls. In relation to
personal information provided during Calls, Blue River collects,
uses and discloses personal information in the following ways:
- Customer Service – Blue River will use the personal information
you provide during Calls to assist in answering your query or
addressing your complaint. This may include using information you
provide to contact you following the Call in response to your query
or complaint.
- Quality - If your query or complaint relates to the quality of
products or services provided by a Blue River stockist or
distributor then the personal information may be used to address
that issue with the stockist or distributor in question. Generally,
it will not be necessary to identify you when the complaint is
raised with the stockist and distributor. If it is necessary, we
will seek your consent first.
- Training – Blue River may use the recording of the telephone
conversation for internal training purposes.
- Verification - If you have a complaint in relation to the
quality of Blue River products then Blue River may retain the
recording of the telephone conversation for verification purposes.
Blue River may also disclose the recording to third parties,
including its professional advisors, in order to address the
complaint or any action you may take in relation to the
complaint.
Destruction of your Information
We will take reasonable steps to destroy or de-identify any
personal information about you which we hold, when it is no longer
needed by us.
Access and Updating
Blue River recognises that you may wish to access or update
personal information that Blue River holds about you. Blue River
will provide access to that information in accordance with the Act.
You may access, correct or update your personal information by
contacting us (please go to our Contact Us page).
You should be aware that Blue River may refuse to correct your
personal information if it does not agree that the information is
incorrect, incomplete or inaccurate. If Blue River does not agree
to amend your personal information then we will add a note to the
personal information stating that you disagree with it.
Security
Blue River will take reasonable steps to protect personal
information we collect from you from misuse, loss or unauthorised
access, modification or disclosure.
Contacting Us
If you have any questions about this Privacy Policy or these
privacy statements, or your dealings with us, please go to our
Contact Us page.
Miscellaneous
This Privacy Policy represents our Privacy Policy as at 28 July
2008. We may change this Privacy Policy from time to time. From
time to time, we may regard it as necessary or desirable to act
outside this Privacy Policy and Blue River may do so, subject only
to any statutory rights you have under the Act or other applicable
legislation.
